How can we help you?
Payment
How do I pay for my order to then receive delivery? Instore Purchase
Full payment is required prior to booking in of your delivery.
The purchaser will pay the balance of the purchase price by cash, bank cheque, direct bank transfer or credit card, or other method approved by Adriatic Furniture at its sole discretion.
(Surcharges apply for any balance payment taken by credit card). Personal or non-bank cheque is not an acceptable method of payment. Unfortunately we are unable to offer payment upon delivery as our couriers are not equipped to receive payments.
What payment methods are accepted? Instore Purchase & Online Purchase
Payment Methods accepted include VISA, Mastercard, AMEX, Zip Pay, Cash, Direct Debit and Bank Cheque.
Are all prices in Australian Dollars (AUD)?
Yes. Prices displayed on this website are the Adriatic Furniture Australia Pty. Ltd. (Adriatic Furniture) current prices. Prices are subject to change without notice by Adriatic Furniture and do not include delivery or accessory costs. Adriatic Furniture reserves the right to correct any errors or misprints (E & OE).
Do you offer finance on-line?
Yes, we currently offer Zip-pay . See information relating to each on the links provided.
Delivery
How long will it take to deliver my goods? Instore Purchase & Online Purchase
Delivery time varies depending on the item(s), supplier, availability and your location. Rest assured that we will attempt to minimise any inconveniences caused by delays of: manufacturers or transport and/or other unforeseen problems. All delivery times quoted at point of sale are an approximate only.
Do I need to be home to accept the delivery? Instore Purchase & Online Purchase
Yes, as a delivery docket will need to be signed upon delivery to confirm all Goods have been received and in good order and condition.
What if I am not at home when the delivery arrives? Instore Purchase
Our sub contract driver will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement, as we require all orders to be signed for, confirming receipt of product in good order & condition. In the event that nobody can be home to receive your delivery or your delivery is cancelled on the day of the delivery a redelivery charge of $99.00 (Melbourne Metro Only) will apply.
Is local pickup an option?
We are able to facilitate some pickups our furniture. Please refer to the following link for all terms and conditions relating to pick up. www.adriatic.com.au/customer-pick-ups/
Online orders must be delivered using our extensive courier & delivery network.
What if I need to advise of a change of address or delivery date?
We kindly ask you to call our customer service centre on 1300 487 816 or e-mail us at support@adriaticfurniture.com.au and quote your order or account number, found on the top right hand corner of your sales order.
Warranty
Do the goods come with a warranty?
Warranty vary from product to product. Please visit here for more details.
Please contact us on 1300 487 816 or at support@adriaticfurniture.com.au if you require any assistance.
What do I do if have a problem with my furniture?
At Adriatic, we are committed to providing first class customer service coupled with unbeatable value on all of our products. In order for us to assist you, could you kindly email us at: contact@adriaticfurniture.com.au
Could you please provide the following details:
Sales order number located in red, in the top right hand corner of your sales order.
A brief description of your concerns
Two (2) images of the product issue, as well a clear image of the entire product.
Upon receipt, we will endeavour to provide you with some feedback within 48 hours.
Adriatic Furniture Customer Service
Product Care + Information
Can I change the configurations of the furniture?
Yes, Adriatic Furniture offers the flexibility to enable you to arrange a configuration of your choice. Whether you’re simply look to give your room a new look, maximise space or have friends stay over, Adriatic’s product range, are designed to offer countless configuration options to suit your needs.
Are there any special ways I need to care for my furniture?
Taking proper care of your furniture will help ensure you can enjoy it in optimum condition for years to come. Please refer to the care links on the product pages; these will take you to a care guide relevant to the article of interest
Is leather all the same?
No. Leather is a natural product and as such every piece of leather is unique. You can tell your leather is authentic by its distinctive natural markings. You can be confident that Adriatic Furniture has for over 30 years, excelled in the quality of its leather.
What if the product is out of stock?
Some of our popular stock items may not always be in stock. Please contact customer service centre on 1300 278 493 or e-mailing us on support@adriaticfurniture.com.au and we will attempt to source the item(s) you desire and/or help find a suitable alternative to the item(s) you are seeking.
Customer Support
Where can I view the products?
Please visit our store locator on the website for all retail store details. For all other states, if you have any questions regarding the product(s) displayed on this site, please do not hesitate to call our customer service centre on 1300 487 816 or email to support@adriaticfurniture.com.au
How do I contact Adriatic Furniture?
Please contact us on 1300 487 816 or by e-mailing us on support@adriaticfurniture.com.au
Where is Adriatic Furniture located?
Please refer to store locator
What is Adriatic’s ABN?
63 005 745 362
Other
What does Adriatic do for the environment?
We’re committed to caring for the environment. That’s why we ensure our timber furniture is harvested from sustainable growth forests, all off-cuts are recycled and we only use non-toxic materials.
